Terms of Service

Please read these Terms of Service ("Terms") carefully before using the Plingo English Learning application or website (the "Service") operated by Plingo Inc. ("Plingo", "we", "us", or "our"). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

1. Eligibility

The Service is intended for children aged 4–14 under the supervision of a parent or legal guardian. You must be at least 18 years old to accept these Terms. If you are a parent or legal guardian creating or managing an account for your child, you accept these Terms on behalf of yourself and your child and take full responsibility for your child's use of the Service. Schools and other institutions must designate an authorised administrator to accept these Terms on behalf of the institution.

2. Account Registration

Plingo accounts are anonymous — children are not required to provide any personal information. A unique anonymous account ID is generated automatically on first use. The account holder (or their parent or guardian) is responsible for keeping this ID safe. If your account ID is lost, we cannot recover it; however, you may start a new account at any time. For teacher dashboard access, additional sign-in may be required as described at the point of registration.

3. Subscriptions and Payments

Free Plan

Plingo offers a free tier providing access to a selection of games and learning content at no charge. No payment information is required.

Premium Plans

Paid subscription plans ("Premium") unlock additional content and features including expanded game libraries, advanced progress tracking, and parental or teacher controls. Subscriptions are purchased and managed through the Apple App Store or Google Play Store. All billing, payment processing, and refunds are handled by the respective platform according to their payment terms. Plingo does not have access to your payment information.

Cancellation and Refunds

You may cancel a subscription at any time through your app store account settings. Cancellation takes effect at the end of the current billing period and you will retain access to Premium features until that date. No refunds are issued for unused portions of a subscription period, except where required by applicable law or the relevant app store's refund policy.

Price Changes

We may change subscription prices from time to time. We will provide reasonable advance notice of any price increase. Continued use of a paid subscription after a price change takes effect constitutes your acceptance of the new price.

4. Acceptable Use

You agree to use the Service only for its intended educational purpose and in compliance with all applicable laws. You agree not to:

• Use the Service for any unlawful, harmful, or abusive purpose
• Attempt to reverse engineer, decompile, disassemble, or extract source code from any part of the Service
• Use automated tools, bots, scripts, or other means to access or interact with the Service in an unauthorised manner
• Interfere with or disrupt the integrity or performance of the Service or its servers
• Attempt to gain unauthorised access to any part of the Service or its infrastructure
• Distribute viruses, malware, or any other harmful or disruptive code through the Service
• Use the Service to engage in commercial activities without our prior written consent
• Misrepresent your identity or your relationship to Plingo when contacting us
• Attempt to circumvent content restrictions or parental controls built into the Service

We reserve the right to suspend or terminate accounts that violate these rules, with or without notice, at our sole discretion.

5. Intellectual Property

All content on the Service — including but not limited to games, characters, graphics, audio, video, text, curriculum, software, and AI models — is owned by or licensed to Plingo Inc. and is protected by copyright, trademark, patent, and other intellectual property laws worldwide. You are granted a limited, personal, non-exclusive, non-transferable, revocable licence to access and use the Service solely for its intended educational purpose and in accordance with these Terms. You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, or commercially exploit any content from the Service without our prior written permission.

6. User Feedback

The Service does not currently include features for users to publicly post or share content. Any feedback, suggestions, or ideas you voluntarily submit to us (including through our contact form) may be used by Plingo without obligation or compensation to you, except as limited by our Privacy Policy. We are not required to treat any submission as confidential.

7. Privacy

Your use of the Service is governed by our Privacy Policy, incorporated into these Terms by reference. Our Privacy Policy explains how we collect, use, and protect information and describes our compliance with COPPA, GDPR, and other applicable data protection laws.

8. Third-Party Services

The Service may contain links to third-party websites or services (such as app store pages or partner sign-up forms). These links are provided for convenience only. Plingo does not endorse and is not responsible for the content, availability, privacy practices, or terms of third-party services. Your interactions with any third party are solely between you and that third party.

9. Disclaimers

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, PLINGO EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, OR THAT ANY DEFECTS WILL BE CORRECTED. YOUR USE OF THE SERVICE IS AT YOUR SOLE RISK.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, PLINGO AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF DATA, LOSS OF GOODWILL, OR THE COST OF SUBSTITUTE SERVICES, ARISING OUT OF OR RELATING TO YOUR USE OF OR INABILITY TO USE THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL PLINGO'S TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT PAID BY YOU TO PLINGO IN THE TWELVE MONTHS PRECEDING THE CLAIM; OR (B) USD $100. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN WARRANTIES OR DAMAGES, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

11. Indemnification

You agree to indemnify, defend, and hold harmless Plingo Inc., its affiliates, licensors, officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in any way connected with: (a) your access to or use of the Service; (b) your violation of these Terms; (c) your violation of any applicable law or regulation; or (d) your violation of any rights of a third party.

12. Termination

We may suspend or terminate your access to the Service at any time, with or without cause, and with or without notice. Reasons for termination include, but are not limited to, violation of these Terms, fraudulent or unlawful use, or cessation of the Service. Upon termination, your right to use the Service immediately ceases. You may delete your account at any time using the tool at plingo.ai/delete-account. Sections of these Terms that by their nature should survive termination shall survive, including Sections 5, 6, 9, 10, 11, and 13.

13. Governing Law and Disputes

These Terms and any disputes arising out of or relating to the Service shall be governed by and construed in accordance with applicable law. We encourage you to contact us first to resolve any dispute informally at legal@plingo.ai. If a dispute cannot be resolved informally, it shall be submitted to the courts of competent jurisdiction. If any provision of these Terms is held to be invalid or unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall remain in full force. These Terms constitute the entire agreement between you and Plingo regarding the Service and supersede all prior agreements.

14. Changes to These Terms

We reserve the right to modify these Terms at any time. We will provide at least 30 days' advance notice of material changes by updating the "Last updated" date and posting a notice on the Service or sending you an email if we have your address. Your continued use of the Service after the effective date of the updated Terms constitutes acceptance of the new Terms.

15. Contact Us

If you have questions about these Terms, please contact us:

Plingo Inc.

Email: legal@plingo.ai

Website: plingo.ai